All of our treats are made to order in small batches with no preservatives or additives. Because of this, we do not allow returns or refunds on treats. If there is a problem with your order, please reach out to us immediately and we would be happy to accommodate you.
Generally, with being a small-batch company, we start making your order within the same day that you placed it in order to get you high-quality treats quickly. This often leaves little room for cancellations. We have in the past adopted a "no cancellations" policy, but will create the exemption of you may cancel your treat order only if we have not already started making your treats. As previously stated, we often begin the treat making process the same day that you place your order, so be sure that you have everything you want and are satisfied with everything before submitting to avoid the potential refusal of a cancellation request.